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Age & Attitudes
It takes workers over the age of 40, 64% longer to find jobs. Valuable, talented workers over forty are being left on the doorsteps of the workplace. This course will help viewers gain new insights and turn the tables on age discrimination by way of sensitive, non-confrontational discussion.
This class satisfies the requirement for a diversity class every two years. Attitudes Toward Differences is a pre-requisite.
October 7
8:30 am - 10:30 am
or
2:30 pm - 4:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Attitudes Toward Differences (Required for all Pierce County employees - and a prerequisite for other diversity classes.)
Attitudes Toward Differences clarifies how respect, productivity, innovation and job satisfaction are linked. The curriculum provides communication skills and demonstrates how personal awareness and accountability are the first steps toward creating a healthy work environment.
September 24 / October 8 / October 31 / November 13
8:30 am - 12:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Basic Facilitator
This introductory course provides skills for leading discussions, staff meetings, team learning and group problem-solving and explores theory, technique and practice. Gain skills to 1) understand/apply theories of adult learning, learning styles, group dynamics, change process, communication and personal styles, 2) guide brainstorming, discussions and decision-making, 3) manage expectations, conflict and group process.
2009
8:30 am - 4:30 pm
Nancy Tam Davis and Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Beyond Sexual Harassment (Required class for all Pierce County employees)
Beyond Sexual Harassment is a video-based training program designed to stimulate discussion about sexual and non-sexual forms of harassment. This facilitated course will provide management and employees alike with valuable tools to help eliminate the emotional and financial problem of harassment in the workplace. Upon completing this training session, participants will be able to identify behaviors that can be considered harassing; explain the effects that harassment has on people; discuss and examine personal feelings about harassment; promote the concept that harassment and discrimination will not be tolerated; explain Pierce County's policies and procedures related to harassment and discrimination.
October 14 / November 3
8:30 am - noon
September 19
1:00 pm - 4:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Clutter-Free Workspace
This course is designed to demonstrate the relationship between productivity and efficiency and to get you to examine your own actions and your work area's impact on co-workers and customers. You will be able to define areas for work, storage and socializing; create an optimal environment; analyze your workstation for ergonomic comfort and efficiency; arrange file drawers for accessibility; improve processes for handling paperwork. This class can very conveniently be combined with Time Management for a full day of training.
October 15
1:00 pm - 4:30 pm
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Communication Basics
Through discussion and interactive exercises participants will examine various aspects of the communication model. Participants will identify and mitigate communication barriers, practice active listening techniques, learn about field of experience and its implications in communication.
TBD
8:30 am - noon
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Communicating with People with Disabilities
Roadblocks interfere with the ability of persons with disabilities to have equality in employment. These roadblocks usually result from a lack of experience and interaction with persons with disabilities. This lack of familiarity has nourished negative attitudes concerning persons with disabilities. During this insightful training you will come to recognize that all of us (no matter how different we may appear to each other at first) share many of the same values, interest, hopes, and dreams.
This class satisfies the requirement for a diversity class every two years. Attitudes Toward Differences is a pre-requisite.
TBD
8:30 am - 10:30 am
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Conflict Resolution Skills
Gain tools to handle conflict calmly and assertively. Learn how to get a handle on the feelings of anxiety and anger that can sabotage ability to deal effectively with conflict and remain productive in the workplace. participants will be able to 1) Recognize the elements of assertive behavior; 2) Manage emotions in trying situations; 3) Understand how their own style of communication may be getting in the way of conflict resolution.
October 1
8:30 am - 12:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Customer Service
This course is designed to provide excellent customer service in a public service setting.
Upon completion of this course participants will be able to: 1) Establish the image of good customer service, 2) Build customer service partnerships, 3) Manage the difficult customer situations.
September 24
8:30 am - 4:30 pm
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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DiSC
This course is designed to help you learn your personal work style and how you can flex it to be more effective in your work communications. You will also gain an understanding of others' styles and approach.
Course includes an on-line personal styles assessment to be completed prior to class. Fee of $40 to employees of other public jurisdictions.
October 29
8:30 am - noon
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Domestic Violence Policy
This course is designed to familiarize employees with 1) the Pierce County Domestic Violence Policy, 2) the impact of domestic violence issues in the workplace, 3) the procedures around reporting domestic violence and 4) the resources available. (Required for all Pierce County employees)
The training may be accessed via video in department meetings, or online training available to individual County employees through the PC Intranet. Supervisors must verify completion and then the documention must be recorded by the department TRAIN coordinator.
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Domestic Violence Policy Supervisor Overview
An instructor-led class desinged specifically for supervisors and managers (not to be confused with the online course for employees). As an executive branch departments oall supervisors, managers and directors are required to complete this training. For employees of elected offices, legislative or judicial branch, this course is optional and strongly recommended.
October 15
8:30 am - 10:00 am
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Drug Free Workplace
This course gives a complete overview of the drug problem facing today's employers and the community, and the impact that drugs in the workplace and the impaired employee have on an employer's ability to provide a safe and financially successful environment. Upon completion of this course, participants will be able to: 1) Discuss common drugs used in the workplace; 2) identify how they are used; 3) understand the long term impact they have on the abuser and the family. 4) Learn what the drug abusing employee or a family member can do to break the vicious cycle of drug abuse.
September 9
1:00 pm - 3:00 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Emotional Intelligence
Research shows convincingly our Emotional Quotient (EQ) is more important than our Intelligence Quotient (IQ) in almost every role. This other kind of 'smart' helps us to decrease our stress, increase our productivity, understand our emotions as they happen, and interact positively with those around us. Self-awareness, self-motivation, and regulation are foundational to empathy and social skills. This course explains how to deal with emotions creatively and employ our intelligence in a beneficial way.
$16 materials fee.
September 16 (Full) / January 8
8:30 am - 4:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Ergonomics--Healthy Back Online Training Do you have any back discomfort while sitting in your work chair? The objective of this online course is to develop a basic understanding of back mechanics and techniques for healthy postures. The benefit of this online course is attending without leaving your office.
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Ethics 1 (Required class for all Pierce County employees)
What is the Ethics Code? What is an Improper Governmental Action? What are the County Policies? This class introduces the codes and policies that apply to all County employees and officers, how they relate to building and maintaining the public trust and the vital role played by the Ethics Commission.
Discontinued until further notice
Nancy Tam Davis
Human Resources Training Center, 901 Tacoma Avenue
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Ethics 2 (Ethics 1 is a prerequisite)
This course explores the deeper and more complex ethical dilemnas faced by public employees. You will have the opportunity to examine the decision making process that underlies ethics and values conflicts and become a virtual ethics commission, ruling on scenarios.
TBA
8:30 am - noon
Nancy Tam Davis
Human Resources Training Center, 901 Tacoma Avenue
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Gay Issues in the Workplace
Gay, lesbian and bisexual workers speak in this enlightening video presentation. This program highlights the problems which prevent gay employees from producing at their highest level and discusses the effects of homophobia in the workplace.
This class satisfies the requirement for a diversity class every two years. Attitudes Toward Differences is a pre-requisite.
December 5
8:30 am - 10:30 am
or
2:30 pm - 4:30 pm
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Gender Communication Differences
Promote the best possible communication between men and women in the workplace. Between male and female cultures, we sometimes have to change how we behave if we hope to make people understand what we want and need from them in any given situation.
September 10
8:30 am - 11:30 am
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Leadership/Supervisory Training
(For detailed agendas call Carol Cook, (253) 798-3659.
Process and Change: Understanding, planning for, and managing change
November 5, 12 and 19 (Full)
or
December 2, 9 and 16
Nancy Tam Davis and Heather Dumas
Leadership and Interaction: Communication, teams, coaching, diversity, mentoring
October 9, 16, 23 and 30 (Full)
or
October 10, 17, 24 and 31
8:30 am - 4:30 pm
Nancy Tam Davis, Heather Dumas and Maura Maye
Pierce County Systems: Budgeting, purchasing, Information Technology, risk management, safety, EAP
February 25, March 4 and 11, 2009
8:30 am - 4:30 pm
Pierce County Staff
Human Resources Process: Hiring, discipline, grievance, benefits, performance review
January 22, 29, February 5 and 12, 2009 (Full)
or
January 21, 28, February 4 and 11, 2009
8:30 am - 4:30 pm
Pierce County Human Resources Staff
Human Resources Training Center, 901 Tacoma Avenue
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Learning Styles
Individuals have preferred ways of taking information in and organizing it in their brains. Learn four different learning styles according to the Mind Styles method, and consider how styles impact our communication and working relationships.
November 7
8:30 am - noon
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Performance Feedback
This course is designed to build supervisory skills including giving effective feedback and improving employee performance. Participants will be able to: 1) effectively use the Pierce County Performance Review and Development System, 2) understand best practices in performance feedback, 3) troubleshoot difficult feedback situations.
December 10
8:30 am - 4:30 pm
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Planning for a Successful Retirement
A series of four evenings featuring community guest speakers recognized as experts in their fields. This pre-retirement workshop is at no cost to you or your department. You are encouraged to bring another adult with you.
Topics include:
Wellness in the Second Half of Life
Investment Planning
Social Security Benefits Planning*
Legal and Estate Planning
*It is not necessary to have a current Social Security Statement for the class to be of value. You may wish to bring the latest Statement sent to you (sent annually by Social Security) or go to this website to secure one https://s044a90.ssa.gov/apps6z/isss/isss001.jsp
October 14, 16, 21 and 23
5:30 pm - 8:00 pm
Lakewood City Hall -- Council Chambers
6000 Main ST SW, Lakewood, WA
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Preparing for an Interview
Learn to communicate to the interviewer how your skills and abilities make you the best choice for the position. You will know what to look for, what to talk about, how to show you?re motivated. Participants will know how to research the company/job, 2) answer interview questions succinctly, 3) communicate positive messages verbally and non-verbally, 4) ask insightful and relevant questions, 5) use effective follow-up techniques.
September 10
8:30 am - noon
Pierce County Staff
Human Resources Training Center, 901 Tacoma Avenue
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Project Management
This course examines the change process through project management, continuous improvement, strategic planning and large scale change. Learn to 1) understand the human response to change, 2) apply the tools of project management, continuous improvement, strategic planning and large scale change and 3) know when to use each process.
TBD (two-day class)
8:30 - noon
Nancy Tam Davis
Human Resources Training Center, 901 Tacoma Avenue
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Putting Difference to Work
This course is designed to lead you through concepts of how diversity leads to innovation, and innovation can open the door to new kinds of wealth: wealth of ideas, productivity, sustainability, originality, creativity, even economic wealth. Upon completion of this course participants will 1) Examine how diversity leads to sustainability, 2) Explore the cost of devaluing difference in the workplace, 3) Experience the creativity and innovation possible in diversity.
This class satisfies the requirement for a diversity class every two years. Attitudes Toward Differences is a pre-requisite.
September 17 / November 4
8:30 am - 4:30 pm
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Time Management
Learn skills to help you gain control over time to increase your productivity and reduce stress. You will learn tips for calendar use, prioritizing tasks according to urgency and importance and using 'To Do' lists. This class can be conveniently combined with Clutter-free Workspace on the same day.
October 15
8:30 am - noon
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Train the Trainer
This two-day course is designed to provide fundamental skills for those who plan, develop and deliver training. Upon completion of this course participants will understand the basics of adult learning and demonstrate the ability to effectively conduct interactive training .
September 18 and 25 (two-day class)
8:30 am - 4:30 pm
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Transition to Supervision
This course is designed to assist in the successful transition from line staff to supervision within the first three months. It focuses on personal awareness, team dynamics, management relationships and system thinking. The course objectives are: 1) understand how to effectively use and flex their leadership style, 2) successfully relate to both employees and management and 3) enlarge their understanding of the organization and their role within it.
Course includes an on-line personal styles assessment to be completed prior to class. Fee of $40 to employees of other public jurisdictions.
September 9, 16, 23 and 30 (Full)
8:30 am - noon
or
November 24, December 1, 9 and 15
Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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The Ugly Truth
It should come as no surprise that good-looking people may have it easier than others. Just how far good looks can take a person is the subject of this training. Viewers of The Ugly Truth will learn about a painful, subtle form of discrimination with high social costs. Our society recognizes sexism and racism as forms of discrimination. But there is also widespread discrimination against people with average looks in favor of 'good looking' people. In this hard-hitting segment, veteran correspondent John Stossel uses actors and hidden cameras to expose 'lookism' in typical real-life situations: on the street, on the job, in school, and in the courtroom. Why do we unconsciously reward good looking people and automatically assume they are smarter, more honest and even kinder than average looking people?
This class satisfies the requirement for a diversity class every two years. Attitudes Toward Differences is a pre-requisite.
September 11
8:30 am - 10:30 am
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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Working Relationships
This course is designed to help you make your relationships more productive. The focus is on relationships at work but the concepts apply equally to all personal relationships. Before taking the course participants will fill out an online behavioral inventory and have five other people fill one out about them. The results reveal a 'pattern' of strengths. Participants will better understand and accept their natural strengths and abilities, discover typical patterns of human behavior and the interactions of the various patterns so that they might develop effective strategies for dealing with people.
$165 for materials
To read about the theory behind the course go to www.oppositestrengths.com/benefits/theory.php
October 1 and 2
8:30 am - 12:00 noon
Nancy Tam Davis and Heather Dumas
Human Resources Training Center, 901 Tacoma Avenue
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Workplace Violence
Learn to protect yourself and others by:
BECOMING AWARE of the potential for violence in the workplace
RECOGNIZING the early warning signs of a potentially violent person or situation RECORDING incidents indicative of a potential problem
REPORTING suspicious incidents to the right channels
September 9
9:30 am - 11:30 am
Maura Maye
Human Resources Training Center, 901 Tacoma Avenue
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